Online Returns Policy
How do I return items?
Please fill in our online return form before returning the goods. A member of our Customer Care Team will contact you upon receipt of the completed form to provide guidance on the next course of action.
Please note all returns are subject to our terms and conditions.
What if my goods are missing or damaged?
On rare occasions if there is an issue with your order (e.g. you do not receive the number of items you expected, or an item in your delivery is damaged in some way). Having carefully checked the contents of the box, please fill in our online returns form.
On receipt of the completed Discrepancy Form a member of our Customer Services Team will contact you to advise on next course of action.
Please feel free to contact our Customer Service Team on +44 0208 953 1211 if you need any assistance, they may still request that you complete a Discrepancy Form.