Returns Policy

How do I return items?

Please fill in our online return form before returning the goods. A member of our Customer Care Team will contact you upon receipt of the completed form to provide guidance on the next course of action.

If following investigation the error lies with Conro Electronics Ltd we will arrange for our carrier to visit your location and collect the goods from you. In some rare cases we will ask that the goods be scrapped by you. Before our carrier can collect, we will issue you with an RMA Number (Return Materials Authorisation).  This number should be clearly marked on the outer carton the goods will be shipped back to us in. If the RMA is not clearly displayed it can delay the processing of your return. 
Please DO NOT return any items before being issued with an RMA Number. If for any reason the goods need to be returned because of some other issue then we may ask you to return the items at your cost. The goods should be packed so that they arrive back with us in “resellable” condition. 

Please note all returns are subject to our terms and conditions.

What if my goods are missing or damaged?

On rare occasions if there is an issue with your order (e.g. you do not receive the number of items you expected, or an item in your delivery is damaged in some way). Having carefully checked the contents of the box, please fill in our online returns form.

On receipt of the completed Discrepancy Form a member of our Customer Services Team will contact you to advise on next course of action.

Please feel free to contact our Customer Service Team on +44 0208 953 1211 if you need any assistance, they may still request that you complete a Discrepancy Form.