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Online terms and conditions between a business and consumer for the sale of goods

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Conro Electronics Ltd, Unit 7, Orbital 25 Business Park, Dwight Road, Watford, Hertfordshire, WD18 9DA. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

1.         The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.


2.         Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3.         Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Conro Electronics Ltd. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4.         Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5.         Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6.         Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7.         Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8.         Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9.         Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10.       Delivery charges

Delivery charges vary according to the type of goods ordered.

11.       Delivery

11.1     Our delivery charges are set out [specify where] in our website.

11.2    You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

11.3    Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

11.4     We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.5     You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12.       Risk and ownership

   Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered.

13.       Cancellation rights

13.1     Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order up to seven working days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract.

13.2     You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

13.3     If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.4     Once you have notified us that you are cancelling your contract, any sum debited by us from your credit or debit card will be re-credited to your account as soon as possible, and in any event within 30 days of cancellation.

14.       Cancellation by us

14.1     We reserve the right not to process your order if: 

14.1.1  We have insufficient stock to deliver the goods you have ordered;

14.1.2  We do not deliver to your area; or

14.1.3  One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. 

14.2     If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days.

15.       Liability

15.1     If you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund 

15.2     We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

15.3     Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

15.4     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.5     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or misdescribed goods.

16.       Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Conro Electronics Ltd, Unit 7, Orbital 25 Business Park, Dwight Road, Watford, Hertfordshire, WD18 9DA and all notices from us to you will be displayed on our website from time to time.

17.       Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. 

18.       Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19.       Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20.       Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

21.       Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.




Terms and Conditions of Purchase


1. Basis of Contract 

1.1 Our Purchase Order constitutes an offer by us to purchase goods and/or services (including all documents, designs and drawings relating to the services to be performed by you or any product and/or materials produced by you in the provision of the services from you in accordance with these terms and conditions as set out in our Purchase Order.

1.2 Our Purchase Order shall be deemed to be accepted on the earlier of: (a) you issuing written acceptance of the Purchase Order; or (b) any act by you consistent with fulfilling the Purchase Order, at which point and on which date a contract between you and us (being Conro Electronics Limited) in accordance with these terms and conditions and the Purchase Order (contract) shall come into existence 

1.3 These terms and conditions apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate or any quote provided by you or any other terms, or which are implied by trade, custom, practice or course of dealing.


2. Prices and Payments 

2.1 The price of the goods and services shall be stated in the Purchase Order, and unless otherwise stated, shall be exclusive of any applicable VAT and inclusive of all charges for packaging, packing, shipping, carriage, insurance and delivery. Any additional charges agreed with us prior to delivery such as overnight of small order charges, must be shown separately on the seller’s invoice. 

2.2 No increase in the price may be made for any reason without our prior written consent. 

2.3 Subject to you providing an invoice in accordance with the contract and in consideration of the supply of goods, we shall pay the price within 60 days of the end of the month of the date of the invoice.


3. Quality and Specification 

3.1 The quantity, quality and description of the goods shall be specified in the Purchase Order or otherwise provided to you (specification). 

3.2 The goods shall be fit for the purpose for which we have purchased them. 

3.3 The goods shall comply with all applicable statutory and regulatory requirements and requirements of any aerospace manufacturer or relevant upper tier supplier relating to the manufacture, labelling, packaging, storage, handling and delivery of the goods. 

3.4 The goods shall be marked in accordance with our instructions and any applicable regulations or requirements of the carrier and properly packed and secured so as to reach their destination in an undamaged condition. 

3.5 The supplier will ensure product supplied is not counterfeit, unapproved or suspected unapproved. 

3.6 The supplier will notify us of any nonconforming product and gain our approval for nonconforming product disposition. 

3.7 The supplier will notify us of changes in the product supplied and/or process, change of suppliers, changes of manufacturing facilities at any level of the supply chain involved in the order and to all applicable records. 

3.8 The supplier shall flow down to us any records relating to the product supplied which may include certificate of conformity, test records, process control records and all applicable requirements including customer requirements. 

3.9 The supplier shall ensure that at all times you have and shall maintain all the licences, permissions, authorizations, consents and permits that you need to carry out your obligations under the contract in respect of the goods. 

3.10 Records demonstrating conformity of product to specification and providing traceability should be retained for 40 years and not destroyed without our notification. 

3.11 The supplier shall ensure that persons are aware of their contribution to product or service conformity, their contribution to product safety and the importance of ethical behaviour. 

3.12 We shall have the right to enter your premises for inspection and audit at any time before delivery as shall our customers or a regulatory authority.


4. Delivery of Goods 

4.1 The goods are to be properly packed and secured in such manner as to enable them to reach their destination in good condition or where applicable in accordance with the specification. 

4.2 Each delivery of goods is to be accompanied by a Certificate of Conformity (if requested) and a delivery note which shows the date of the Purchase Order, the Purchase Order number, the quantity of the goods and if the goods are being delivered by instalments in accordance with the contact, the outstanding balance of goods remaining to be delivered. 

4.3 Any release documents issued are to be signed by your authorized quality control signatory (quoting the relevant approval information) and should accompany the goods. 

4.4 The goods will be delivered on the date specified in the Purchase Order to the location set out in the Purchase Order. 

4.5 If goods are incorrectly delivered, the supplier shall be held responsible for any addition expense incurred in delivering them to their correct destination. 

4.6 The title to the goods shall pass to us on completion of delivery.


5. Our Remedies 

5.1 If the goods are not delivered on the due date then we shall be entitled to cancel the Purchase Order (or any part) without liability and purchase substitute items elsewhere and recover from the seller any loss or additional costs incurred. 

5.2 Where we have paid in advance for goods that have not been delivered by you, we shall have the right to have such sums refunded in full by you. 

5.3 If you have delivered goods that do not comply with our Purchase Order we have the right to reject the goods (in whole or in part), terminate the contract, request that you replace the rejected goods or provide a full refund.


6. Indemnity 

You shall keep us indemnified in full against all costs, expenses, damages and losses awarded against or incurred or paid by us as a result of: 

(a) any claim made against us by a third party, personal injury or damage to property arising out of defects in goods 

(b) any claim made against us for actual or alleged infringement of a third party’s Intellectual Property Rights arising out of the manufacture, supply of use of goods 

(c) any claim made against us by one of our customers arising out of your failure to comply with the terms of the contract.


7. Termination 

7.1 If the supplier is in breach of contract, we are entitled to cancel Purchase Orders in respect of all or part only of the goods by giving notice at any time to prior to delivery without incurring any liability to the seller other than to pay for the goods already delivered at the time of such notice.


8. General

8.1 Force majeure: we shall not be liable to you as a result of any delay or failure to perform our obligations under the contract if and to the extent such delay or failure is caused by an event or circumstance which is beyond our reasonable control which by its nature could not have been foreseen by us or if it could have been foreseen was unavoidable.

8.2 The contract shall be subject to English law and to the exclusive jurisdiction of the English courts.      

MF008 Issue 4 14/06/2019




Standard Conditions of Sale

1. Ownership of the goods does not pass to the customer until goods are fully paid for.

2. Any issues with deliveries must be advised within 24 hours of Receipt of Goods.

3. Products that are manufactured or packaged to a customer specification and/or have a shelf-life cannot be cancelled or returned.

4. Returns only accepted with prior written authorisation from Conro Electronics and subject to a 20% restocking charge.

5. 2% per month interest will be charged on overdue accounts.

6. Conro Electronics Limited will use its best endeavours to supply materials within the quoted time, but time will not be of the essence with the contract.

7. Payment is required with order unless credit account previously agreed with terms of 30 days end of month from invoice date. 

8. By accepting an order, the customer agrees that Indium Corporation products, technologies or software will not be used for military or space purposes without prior written notification to, and agreement by, Conro Electronics Ltd / Indium Corporation. commodities, technology or software exported from the United States is done in accordance with the us export administration regulations and diversion contrary to US law is prohibited.

MF011 Issue 3




Conro Electronics Ltd
Unit 7, Orbital 25, Dwight Road, Watford, Hertfordshire
WD18 9DA

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We offer next day and Saturday deliveries excluding orders made after 3pm weekdays, weekends and public holidays.

AS 9120B

Conro Electronics Ltd certified to the AS 9120B (Aerospace) standard

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ISO 9001:2015

Conro Electronics Ltd certified to ISO 9001:2015

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